This Refund Policy explains the conditions under which refunds, credits, subscription adjustments, and billing-related resolutions may be provided by FinqoAI ("FinqoAI," "we," "our," or "us").
By purchasing, subscribing to, or using any paid FinqoAI service, you agree to this Refund Policy.
This Refund Policy should be read together with our Terms and Conditions and Privacy Policy.
FinqoAI offers users the opportunity to evaluate and experience certain features of the Platform through free access, free usage limits, promotional access, or other non-paid features before purchasing a subscription.
Because users can evaluate the Platform before upgrading, all purchases are generally considered final.
Except as expressly stated in this Refund Policy, subscription fees, purchases, and payments made to FinqoAI are non-refundable.
Unless otherwise required by applicable law, FinqoAI does not provide refunds for:
Users are encouraged to review available features and free usage options before purchasing a subscription.
Subscriptions may renew automatically at the end of the billing period unless canceled before renewal. Users are responsible for managing and canceling their subscriptions prior to renewal if they do not wish to continue using the Service.
However, FinqoAI may consider refund requests for automatic renewals under the following conditions:
A refund request may be approved if:
Refund approval remains at the sole discretion of FinqoAI. Requests submitted more than 24 hours after the renewal charge are generally not eligible for refunds.
FinqoAI may issue refunds or account credits in cases involving verified billing errors, including:
Users may be asked to provide supporting documentation to assist with the investigation.
If a User successfully completes payment but Premium features are not activated due to a verified technical issue, FinqoAI will attempt to resolve the issue as quickly as possible.
Depending on the circumstances, FinqoAI may choose to:
The resolution method will be determined by FinqoAI based on the nature of the issue.
Subscriptions purchased through promotional campaigns, discounted offers, launch promotions, special pricing events, coupon codes, or limited-time offers are non-refundable unless required by applicable law.
While FinqoAI strives to maintain reliable service availability, temporary interruptions may occur due to scheduled maintenance, infrastructure issues, third-party service outages, internet disruptions, security incidents, or unexpected technical failures.
Service interruptions do not automatically qualify for refunds. When significant service disruptions occur, FinqoAI may, at its sole discretion, provide additional subscription days, service credits, subscription extensions, or other reasonable forms of compensation. Compensation will be determined based on the duration, severity, and impact of the interruption.
FinqoAI utilizes artificial intelligence technology to provide certain features and services. Users acknowledge that AI-generated responses may contain errors, may be incomplete, may not always meet expectations, and are informational in nature.
Refunds will not be issued solely because a User disagrees with AI-generated responses, AI-generated information is perceived as unhelpful, AI-generated outputs do not match User expectations, or the User expected different AI behavior.
Users are responsible for:
Failure to review pricing, features, or billing information does not create an entitlement to a refund.
FinqoAI reserves the right to deny any refund request where there is evidence of:
Refund abuse may result in account suspension or permanent termination.
Before initiating a chargeback through a bank, card issuer, or payment provider, Users are encouraged to contact FinqoAI Support.
Initiating a chargeback may result in:
FinqoAI reserves all rights to dispute chargebacks that are believed to be invalid or fraudulent.
If a refund is approved, processing times may vary depending on the payment provider, financial institution, card issuer, and country of residence. Approved refunds may take several business days to appear on a User's payment method. FinqoAI is not responsible for delays caused by banks, card issuers, or payment processors.
FinqoAI uses Dodo Payments as its payment processing provider. Payment processing services are subject to the policies, procedures, and terms of Dodo Payments. Certain refund requests may require coordination with Dodo Payments to complete the resolution process.
Refund requests must include sufficient information to allow investigation of the issue.
Users may contact FinqoAI through:
Support Email
support@finqoai.com
When contacting support, Users should include:
Incomplete requests may require additional information before review can begin.
FinqoAI will make reasonable efforts to review billing-related requests and respond as promptly as possible. Response times may vary depending on support volume, complexity of the issue, and availability of required information. Submitting a refund request does not guarantee approval.
FinqoAI reserves the right to modify this Refund Policy at any time. Updated versions will be published on the Platform with a revised effective date. Continued use of the Services following publication of changes constitutes acceptance of the updated Refund Policy.
For billing inquiries, refund requests, or payment-related questions, please contact:
Support: support@finqoai.com
General Contact: hello@finqoai.com
FinqoAI — Panama
This Refund Policy forms part of the legal agreement between Users and FinqoAI.
By purchasing a subscription or using paid services, Users acknowledge that they have read, understood, and agreed to this Refund Policy.
Except where prohibited by applicable law, all decisions regarding refunds, credits, subscription extensions, and billing adjustments shall be made by FinqoAI in accordance with this Policy.